What cleaning services do you offer?+
We offer a range of cleaning services, including regular house cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and more. We also offer customizable cleaning packages to suit your specific needs.
Are your cleaners trained and insured?+
Yes, all of our cleaners are thoroughly trained and fully insured. We only hire experienced and trustworthy cleaners who are dedicated to providing high-quality cleaning services to our customers. Even after they are hired, they are put through additional training on all of our products and practices.
Do I need to provide cleaning supplies and equipment?+
No, we provide all necessary cleaning supplies and equipment. Our technicians come equipped with everything they need to get the job done efficiently and effectively.
How do you ensure the safety of my property?+
We take the safety of your property very seriously. Our cleaners are trained to handle your belongings with care and respect, and we are fully insured in the unlikely event of any accidental damage.
How do you ensure the safety of your cleaners?+
We prioritize the safety of our cleaners as well as our customers. We follow strict safety protocols and provide our cleaners with all necessary personal protective equipment. All of our cleaners are covered under our policies so you can be sure that your home is protected from any liability.
How do I book a cleaning service?+
You can easily book a cleaning service by filling out our online booking form or by giving us a call. We will work with you to schedule a convenient time for the cleaning and to customize the service to meet your specific needs.
What is your cancellation policy?+
We understand that plans can change unexpectedly. If you need to cancel or reschedule a cleaning service, please notify us as soon as possible. We require at least 24 hours' notice for cancellations to avoid any cancellation fees.
Do you offer any discounts or promotions?+
Yes, we offer various promotions and discounts throughout the year. Follow us on social media or sign up for our newsletter to stay updated on our latest offers and deals. We have constant year round discounts for First Responders, Teachers, Health Care Workers, and Senior Citizens.
How do I pay for the cleaning service?+
We accept various forms of payment, including credit cards and online payments. Payment is due at the time of service, and we will provide you with an invoice and receipt for your records.
What types of cleaning services do you offer?+
We offer a wide range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, move-in/out cleaning, and post-construction cleaning. We can also customize our services to meet your specific needs.
How do you determine the price for your services?+
We base our prices on the size of the space, the scope of the cleaning required, and the frequency of the cleaning service. We offer free quotes and can work with you to create a cleaning plan that fits within your budget.
Are your cleaners licensed and insured?+
Yes, all of our cleaners are licensed, insured, and bonded. We also conduct background checks and provide extensive training to ensure that our team members are professional, trustworthy, and skilled in their work.
What cleaning products do you use?+
We use high-quality cleaning products that are safe, effective, and environmentally friendly. We also offer green cleaning options for customers who prefer eco-friendly products.
What if I'm not satisfied with the cleaning service?+
We strive to provide the highest quality cleaning services to our customers. If for any reason you are not satisfied with our work, please contact us within 24 hours and we will do our best to resolve the issue promptly.
Do I need to be home during the cleaning service?+
It's up to you. Many of our customers prefer to be home during the cleaning service, while others give us a key or a code to access their property. We can work with you to find a solution that works best for your needs.
Do you bring your own equipment and supplies?+
Yes, we provide all of the necessary equipment and supplies for the cleaning service. However, if you have any specific products or tools that you prefer us to use, please let us know and we will accommodate your request.
What areas do you serve?+
We serve all of Central Florida cities and regions.
How often can I schedule a cleaning service?+
You can schedule a cleaning service as often as you need it. Guardian Home Cleaning offers weekly, bi-weekly, monthly, and one-time cleaning services.
How long does a cleaning service typically take?+
The length of a cleaning service depends on the size of the space and the type of cleaning service. General cleaning services usually take 2-3 hours, while deep cleaning services can take several hours or even a full day.
Can I customize the cleaning service?+
Yes, you can customize the cleaning service to fit your specific needs and preferences. You can add on our specialty services to any home cleaning plan or one time cleaning service.
Is there a cancellation fee?+
Guardian Home Cleaning provides services across all of Central Florida. In doing so, bookings are usually placed weeks in advance. We do charge a cancellation fee depending on the service if the service is cancelled within 24 of the scheduled appointment
Can I reschedule a cleaning service?+
Yes, you can reschedule a cleaning service if necessary. Although, as our services are in high demand, we cannot assure that the new appointment can be scheduled in a timely manner
Is Guardian Home Cleaning environmentally friendly?+
We use eco-friendly cleaning services, using non-toxic, biodegradable cleaning products to not only protect your home environment but also the environment we all share.
Is Guardian Home Cleaning pet-friendly?+
Yes, our products and our team members are pet-friendly and can accommodate homes with pets. We ask only that aggressive or hyperactive animals are kept separated for our cleaning team so they are not distracted of inhibited from provided the best care to you.
Can I request a specific cleaning technician?+
Yes, you can request a specific cleaning technician if they are available.
How do cleaning companies ensure the safety of my home and belongings?+
Reputable cleaning companies conduct background checks and training for their employees to ensure the safety of your home and belongings. If you prefer extra piece of mind, cleanings can be scheduled at times where a family member is home.
What if something is damaged during the cleaning service?+
Guardian Home Cleaning carries insurance to cover any damages that may occur during the cleaning service. The benefits of goes with a licensed and bonded cleaning service.
Does Guardian Home Cleaning offer cleaning services for commercial spaces?+
Yes, we offer cleaning services for commercial spaces, including offices, retail stores, and warehouses.
How does Guardian Home Cleaning handle confidentiality and security?+
We maintain confidentiality and security by ensuring their employees sign non-disclosure agreements and undergo background checks. Our clients’ personal information is also stored in our encrypted database
Can Guardian Home Cleaning, clean hard-to-reach areas?+
Yes, we are equipped to clean hard-to-reach areas such as high ceilings, windows, and vents.
Do I need to prepare my home before the cleaning service?+
No, you do not need to prepare your home before the cleaning service. However, it's helpful to clear any clutter or items from the areas you want cleaned.
